Returns and refunds
You can return an item within [7] days of delivery if it is unused, unwashed and in its original packaging with the tags attached.
Items we cannot take back
[List anything that cannot be returned, such as made-to-order or customised items.]
How to return
Write to us at [your email or phone] with your order number and a photo of the item. We will tell you where to send it.
Refunds
After we receive and check the item, we refund the amount to the payment method you used within [5 to 7] working days. Shipping charges [are / are not] refunded.
Damaged or wrong items
If your item arrives damaged or is not what you ordered, tell us within [48 hours] of delivery and we will replace it or refund you.